Centre for Management Quality Research Homepage

Bryar, PJ (2001) HACCP as an Innovation Tool: Case Studies in Horticulture pdf

Boxer, L (2001) Using Positioning Theory to Make Change Happen pdf

Dalrymple, J F (2001) Improvement through International Business Profile Benchmarking: Case Studies from Melbourne, Australia pdf

Foster, D (2001) The Customer's Perception of Tourism Accreditation pdf

Harvey, P J and Dalrymple J F (2001) Quality Management in Industrial Research and Development - A Preliminary Comparison of International Understandings pdf

Keogh W, Dalrymple J F and Atkins M H(2001) Quality Improvement - by any other name? pdf

Srikanthan, G (2001) Developing a Model for Quality in Higher Education pdf

Staples, W J S, Dalrymple J F and Phipps K (2001) Is there anybody out there? An International comparison of access to call center services for the hearing impaired pdf

Zhao F (2001) Managing Innovation And Quality of Collaborative R&D pdf

Bryar, PJ (2000) Hazard Analysis Critical Control Points: A Tool For Managing Farm Chemical Residues

Bryar, PJ (2000) The Market Garden: Action Research With Horticultural Enterprises

Bryar, PJ (2000) The Australian Business Excellence Framework: A Framework For Small Horticultural Enterprises

Bryar, PJ (2000) Management of Chemical Residues in Small Horticultural Enterprises

Dalrymple, JF(2000) From F Winslow Taylor to W Edwards Deming: Over a Century of Progress?
Dalrymple, JF and Drew, E (2000) Quality: on the threshold or the brink?

Dalrymple JF(2000) "Quality Improvement in the Australian SME Secotr: Reliability, Validity and Portability of the UK Business Index"

Dalrymple JF and Spring, M(2000) "Product customisation and Manufacturing Stragtegy"

Dalrymple, JF(2000) International Business Profile Benchmarking for the SME Sector- Does it Work?

Foley, K (2000) From Quality Management to Organizational Excellence: Don't Throw The Baby Out With The Bath Water

Foley, K (2000) Revisiting the "Foundations" of Quality Management: Homer Who?

Foley, K(2000) W(h)ither Quality Management

Foster, D (2000) "Addressing Quality in A Public Sector Context: Management in National Parks"

Harvey, PJ, Dalrymple JF (2000) "Quality Management in Industrial Research and Development -Understandings, Mis-Understandings and Consequent Impacts"

Keogh, W, Atkins, M, Dalrymple, JF (2000) "Data Collection And The Economics Of Quality: Identifying Problems"

Srikanthan, G (2000) Hierarchy of Organisational Excellence

Srikanthan, G (2000) "Can Universities Learn?"

Staples, WJ, Dalrymple JF (2000)Calling all Call Centres: Moving Towards Organisational Excellence?

Staples, WJ, Dalrymple JF (2000) A Study of Access to Services within the Call Centre Industry for the Hearing Impaired

Zhao, F (2000) Inter-organizational Excellence: A TQM Approach

Zhao, F (2000) Quality and Collaborative Quality Management in Cooperative Research Centres

Zhao, F (2000) University-Industry Partnerships In Australia: A Strategic Perspective

Bryar, PJ (1999) "Caught Between A Rock And A Hard Place (A Way Ahead For Horticulturists)"

Bryar, PJ (1999) "From Paddock To PLate - The First Step"

Bryar, PJ (1999) "Experiences with Implementing HACCP based QA programs in the Horticulural Sector"

Bryar, PJ (1999) "Implementing a HACCP-based quality assurance system, The Quality Magazine, October 1999, Volume 8 Number 5"

Dalrymple JF (1999) "Quality Management Implementation: A Cross-cultural Study in European and Indian SME's"

Dalrymple JF, Phipps K (1999) "Call Centres - an Innovation in Service Quality: Access is a Quality Issue"

Dalrymple, JF, Edgeman R L, Finster M, Gurerro-Cusamano JL, Hensler DA, Parr WC (1999) "A White Paper: Quality at the Crossroads of Organizational Excellence & the Academy"

Dalrymple, JF, Edgeman R L, Finster M, Gurerro-Cusamano JL, Hensler DA, Parr WC (1999) "Next-Generation Quality Management: Multinational, Multidisciplinary and Performance-Focused"

Dalrymple, JF, Edgeman R L, Finster M, Gurerro-Cusamano JL, Hensler DA, Parr WC (1999) "Knowledge Creation and Advancement of Organizational Excellence"

Foster, D (1999) Measuring Customer Satisfaction in the Toursim Industry

Harvey, PJ, Dalrymple, JF(1999) "Quality Management in Industrial Research and Development - A Preliminary Report"

Heywood, LH, Joosten V, Scarlett, S (1999) Making a Diffference in Teaching and Learning at University Level With ISO 9001

Keogh, W, Dalrymple JF (1999) Quality Cost Systems and Human Interaction: Lessons from a Case Study

Lenne, SJ, Williams, S, Srikanthan, G (1999) A Critical Comparison of ISO 9000 Hazard Analysis Critical Control Polint (HACCP) and their Applications as Tools for Quality Management within the Australian Meat and Poultry Industry

Srikanthan, G (1999) A Comparative Study of Factors Determining Education Quality in the Universities in Developed Nations

Srikanthan, G (1999) "Universities & Quality - A World View"

Thuy, VX, Dalrymple JF (1999) "Performance Measurement in Local Government in Victoria"

Dalrymple, JF (1998) "Measurement in the Service Environment: Use or Abuse" pdf

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